Frequently Asked Questions

Yes actually,  we prefer that you get a quote before we proceed with the work. We like to know the extent of the job before we arrive. Not only are the quotes free but the price is guaranteed.

Yes, in fact 99% of all residential customers prefer that we clean both the interior and exterior windows. Would you only clean half of your eyeglasses? If you want to experience a perfect view, you want the perfect cleaning.

Yes, as long as we can find a safe way to access your skylight we can clean it.

Yes, we clean screens using professional screen cleaning equipment. Screens are cleaned on all residential jobs and can be cleaned on commercial jobs if requested.

Yes, unless the weather is completely unreasonable (big south-easter) we will clean your windows in the rain. Ultimately the decision to clean in the rain is up to the customer but we clean as long as it is safe to do so.

Customers can book for regular cleanings on whatever frequency best suits them. Most residential customers get windows cleaned twice a year. On that frequency we would book something such as the 2nd Tuesday in April and 10:00 and the 2nd Tuesday in September at 10:00. Customers would then receive a reminder email the week before their appointment. Sometimes the date for that year does not work for a customer. This is not a problem. As long as we know in advance, we can normally switch you with one of our other appointments. The key is to have a space booked so that we can move your appointment while not forcing someone else to lose theirs.